FAQ’s

How do I register?


Click on Register button and fill in the registration form with your personal details.
At the End of the filling form you will be asked, whether or not, you agree with the General Terms and Conditions and also confirm you are over 25 years old.


How to log in?


If you have Mobile Money account, as username you should type your mobile number you have entered during the registration, and password you have also entered during the registration.
If you have Cash deposit account, enter username you have enter during the registration and password you have also entered during the registration.


What is the minimum age for betting and creating account on Premier Bet?


CIn order to open account and register in Premier Bet, you must be at minimum 25 years old.
Any account found to be opened and registered by underage person, Premier Bet holds on to rights to close it without further explanation.


Are there any charges to open an account with Premier Bet?


Registration and opening an account on Premier Bet is completely free of charge.


How do I bet?


Once you have an account, you need to deposit money into your account by depositing cash in any of our betting shops or by using Mobile money. You need to make sure you have enough funds on your account to make the bet. Minimum stake is 1000 UGX. Once the funds appear on your account, you can start to bet. Go to the sport and matches you want to bet on and simply click on each selection you want to add to your bet, and it automatically fills up your bet slip with your selections. Once you complete your bet slip, you enter your stake and submit the bet.


How do I add funds to my account?


There are two ways of adding funds on your account:


1. Cash deposit, Go to any of our branch and simply tell the cashier your username and the amount you want to deposit, minimum deposit is 1000 UGX. You can find the funds on your account few moments after depositing.


2. Mobile money, Create Mobile money account and log in. Choose amount and confirm transaction.


You can find the funds on your account few moments after depositing.


How do I withdraw my winnings?


In order to make a withdrawal, (you must be logged in to your account) click on PAY OUT button Next thing you need to do is to enter the amount you want to withdraw. (The amount of the funds you want to withdraw is completely your choice) Simply fill in the amount you wish to withdraw and click CREATE PAYMENT button.
Once you make a withdrawal request, the selected amount will be deducted from your total balance.
For Cash withdrawal Go to the branch with the username and code you are given before (due the confirmation of the withdrawal)


For Mobile money withdrawal, funds will be transferred to your Mobile money account after your request is processed.


If you want to bet more and don’t want to withdraw funds, you can cancel requested withdrawal at any time and canceled amount will return to your balance.


Are there any fees when withdrawing?


There are no fees included in process of withdrawing and depositing your funds if you choose CASH DEPOSIT (depositing and withdrawing in the branch). Regarding MOBILE MONEY depositing, standard MTN fees (for Goods & Services) applies and withdrawal is free of charge.


How many times can I withdraw?


There is no limitation on how many times you will withdraw your funds.


Where can I see my total balance?


Your balance will be placed in the field on the top of webpage. As you place bets, it will be changed and you will be able to see any changes on your balance at any time.


What happens when my bet wins?


When your bet wins, the winnings will automatically be added to your online account.


What is the maximum or minimum number of selections/teams I can include in my bet slip?


The maximum number of selections/teams on your bet slip is 30.
The minimum number of selections/teams in your bet slip is 1.


What is the minimum and maximum stake?


The minimum stake is 1000 UGX
The maximum stake is limited to the maximum payout.


What is the maximum Payout?


The maximum payout is 50 000 000 UGX.


What happens if a match I’m betting on is postponed or cancelled?


When a match is cancelled or postponed, our system waits 24 hours from the scheduled time of kickoff. If the match is played within those 24 hours, the bet will be calculated according to the replayed result. If 24 hours pass and the matches aren’t played, then the bet that include postponed/cancelled match will be processed with the odd one (1.00).


What do I do when I can not log on my account, or I have other problem with the password, or what if I want to change it?


If you experience issues while logging on your account, make sure you are typing the correct username and password.
If you can not log on your account or want to change it, please contact our Customer Support service to help you through it.
You can contact us via email, Facebook or free telephone line listed bellow:
Email: support@premierbet.net
Toll Free Line: 0800-300-400

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